First of all, thank you for your interest in our product(s)!
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Note: Click on the link below for our Additional Address Information Form. This additional form is needed for the following countries and conditions: Russia, China, Thailand, Express Shipping and on our personal request.
Click on the following link: Additional Shipping information Form
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We are spending a lot of our free time taking care of our products. We want to make sure that you receive the best product possible! We do everything in our power to make sure that your product(s) arrive safely and well in your country of destination.
We have set up this information, so that you as a customer know where you stand!
For any more questions and or comments please contact us via email -> [email protected]
Do you live on an island? Read these important tips!
Shipping to islands is taking all worldwide carriers longer to deliver packages!
Did you order seeds or plants with limited validity? Choose for Extra fast delivery by selecting Express Shipping!
Please take the following things into account:
- Our general advice is to choose Express shipping when living on an island.
- We strongly recommend choosing Express shipping when you have ordered seeds or plants that are sensitive or in other words have a short “shelf life”, sensitive for molding, and sensitive for declining fastly in germination power (like Cupuacu, Bicolor, Pitaya seeds etc).
This is also for European islands!
Although our standard shipping time in Europe is within 10 days, the delivery may take longer due to the distance between the mainland and islands. Often orders follow an extra deposito transit point on the mainland, getting recollected and after that shipped to the Island. This process can take up a whole additional week. Be aware of this when ordering.
- We have no influence on ANY postal company. We always deliver the packages on time, but after that we can’t do anything about it. We can therefore not be held liable if the content does not arrive properly / viably due to delay.
- International shipping is always at your own risk. Of course we will always try to help out with possible solutions when postal mistakes occur. Our customers are our Friends so our main goal is to make you as happy as possible 🙂
- We are currently NOT able to provide a Phytosanitary Certificate with any order. For further information, please visit our Phytosanitary Certificate page below.
For more information click here for all Terms & Conditions.
Sending with Track & Trace and without Track & Trace
It is quite common that the shipping costs are more expensive than the purchase itself. You can decide for yourself if you want to receive a Track & Trace code. Sending a Track & Trace code also entails costs, which is why people sometimes choose not to go for a Track & Trace code. Both options are fine by us. If you want to ship your order with a Track & Trace code this automatically means that the package is also insured against damage and loss. Our experiences have shown that this is not the case when a parcel is delayed, unfortunately. For more information regarding delay, see our chapter about delay of the package.
If you want to make sure that your package will be delivered within a couple of working days, check our heading about International Express to find out everything about costs and shipping times!
If the package is sent without Track & Trace this automatically means that it is not insured against anything at all.
The following information is not applicable for you, if you would like to receive a Track & Trace code, but is only relevant for people who decided not to go with a Track & Trace. If you decide to buy a package without receiving a Track & Trace code, we would like to point out the following:
✓ If, for some reason, the parcel or envelope gets lost, we cannot be taken responsible.
✓ The shipping costs are for your own account and not for ours. ALSO, if the parcel or envelope gets lost.
✓ Your purchase amount will not be refunded if the parcel or envelope will get lost including your products. We can send you another package with the products you would like, but you will have to pay for the products again + the sending costs.
Are you interested in sending your parcel without Track & Trace, please contact us via email, as all our shipping prices included a Track & Trace code.
With which postal companies do we send our parcels?
We send the packages with one of the following companies:
- PostNL
- UPS
Other options might be: (can be arranged if you let us know via email or by leaving a note with your order)
- DPD
- FedEx
- DHL
Be aware that the prices can change a lot when you choose a different postal company. All our prices on our website are based on either shipments with PostNL or UPS. Depending on the content and where the package has to go, we choose the best carrier for you. Do you have a preference for a specific transport company? Mention this with your order or send us an email, we can of course take this into account.
Shipments within Europe
Packages within Europe are always shipped with UPS. With a few exceptions, PostNL is used for this. We choose UPS because we have experience that the packages arrive within 7 working days, which is of course very important for the content. Both we and buyers are kept informed of the package’s journey via UPS. Of course, you can opt for another transport if you prefer. Send us an email or leave a note with your order.
Shipment outside Europe
Packages with a destination outside Europe are always sent with PostNL. With DHL or UPS as an exception, but 90% is shipped with PostNL. Of course, you can opt for another transport if you prefer. Send us an email or leave a note with your order.
Delivery time
We have made an overview for you where you can find how many working days it takes for your post or parcel in order to reach its destination. Take in consideration that this is an estimate and the actual days may vary. As a company we have no influence on how long the package is on its way. We take it with all love to a collection point where it is sent immediately, but our experience has taught us that the package often remains for days at a collection point abroad, unfortunately. Very annoying of course! Check out the following table if you want to know more about the delivery time for your package.
Covid-19 Note: In the Netherlands, we seem to be getting the corona virus increasingly under control, but many countries abroad are still facing major challenges. Therefore, the strict corona measures still remain in effect. For example, various countries are taking steps to minimize contact between deliverer and recipient. This may mean, for example, that they no longer request a signature for receipt while the shipment is still being delivered. The corona measures also affect the processing and delivery of international mail and parcels. We do everything in our power to get the packages to you on time!
Delivery time (in working days) for PostNL parcels
| Country of destination | Days |
|---|---|
| Australia | 6-8 |
| Belgium | 1-2 |
| Canada | 5-6 |
| Curaçao | 4-8 |
| China | 9-15 |
| Germany | 2-3 |
| Indonesia | 4-9 |
| Italy | 3-6 |
| Japan | 4-7 |
| France | 2-3 |
| New Zealand | 5-7 |
| Norway | 2-4 |
| Russia | 8-14 |
| Spain | 3-5 |
| Turkey | 5-8 |
| United Kingdom | 2-3 |
| United States | 3-6 |
| South Africa | 5-8 |
| Sweden | 2-4 |
| Switzerland | 2-3 |
Please keep in mind that this is an estimation only! Not all countries are included in this overview. For an elaborated list of how many days it will take exactly per country,
click here
Delivery time for UPS Parcels
We do not have a specific overview for this, but all orders within Europe are delivered to your home within 7 working days, where you are kept well informed via UPS itself. Please take external circumstances into account. Both we and UPS do everything we can to deliver the packages to you on time as possible.
Shipping costs
Unfortunately, it can be quite expensive to ship your parcel in order to reach its destination. We are aware of the high shipping costs. We like to see it different, but so far this cannot be cheaper without incurring costs. If you want to ship without a Track & Trace code this is cheaper for you, but remember this will involve some risks! What this all entails exactly, see the chapter regarding sending with and without a Track & Trace.
When it comes to shipping your parcel you will receive two possibilities during the checkout process:
- Regular shipping
- International Express (extra fast delivery)
The prices depends on the shipping option you choose. The cheapest option is the option ‘regular shipping’ as these option takes longer for the parcel to arrive. The international express option is the quickest option. When you filled your cart with seeds, cuttings and or fruits and you want to checkout, you have to fill in your address. Based on your address and the shipping option you choose, the shipping costs will be calculated for you and visible for you. Therefore, we cannot provide a schedule with all costs since it is really related on your address.
Sending a package via International Express
Choose express service if you want super-fast delivery! The following overview shows how long the shipping will take with express delivery. All International Express shipping parcels will be shipped via PostNL (UPS will take over).
Delivery time abroad
Europe (capital and major business centers): -> next working day
Europe (other destinations): -> 2 tot 3 working days
Outside Europe (capitals and main business centers): 2 tot 3 business days
Outside Europe (other destinations): minimum 5 to 7 working days
For an elaborated list of how many days it will take exactly per country, click here!
Costs International Express
Regardless of the final destination, the costs start at an amount of $38.60 dollar. Please keep in mind that this is all an estimation. You can find the exact cost when you checkout and fill out your address in our shipping costs calculator. If you want to know an estimation of the costs, see the following table:
| Zone number | Costs |
|---|---|
| Zone 1 | $38.60 |
| Zone 2 | $51.50 |
| Zone 3 | $72.90 |
| Zone 4 | $64.60 |
| Zone 5 | $69.85 |
| Zone 6 | $70.80 |
| Zone 7 | $75.55 |
| Zone 8 | $89.40 |
| Zone 9 | $94.80 |
Note: All costs are based on shipment until 2 kilos in total. If the package turns out to be heavier, extra costs will be charged.
International Express tariff zones
Zone 1: Belgium
Zone 2: Austria, Denmark (excl. Faroe Islands & Greenland), France, Germany, Italy (excl. San Marino & Vatican City), Luxembourg, Spain (incl. Balearic Islands, excl. Canary Islands), Sweden, United Kingdom (excl. Channel Islands and Gibraltar),
Zone 3: Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Portugal (incl. Azores & Madeira), Romania, Slovakia, Slovenia,
Zone 4: Andorra, Canary Islands, Channel Islands, Guernsey, Jersey, Lichtenstein, Norway, San Marino, Switzerland, Turkey, Vatican City,
Zone 5: Albania, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Kosovo, Macedonia, Moldova, Montenegro, Serbia, Ukraine,
Zone 6: Australia, Canada, China (excl. Hong Kong & Macau), Mexico, United States,
Zone 7: Bahrain, Brazil, Egypt, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Japan, Jordan, Kuwait, Macau, Malaysia, Mongolia, New Zealand, Oman, Philippines, Puerto Rico, Qatar, Russia (incl. Asiatic Russia), Singapore, South-Africa, South-Korea, Taiwan, Thailand, United Arab Emirates, Vietnam, Yemen,
Zone 8: Afghanistan, Argentina, Aruba, Azerbaijan, Bangladesh, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, Georgia, Jamaica, Kazakhstan, Nepal, Netherlands Antilles, Nigeria, Pakistan, Peru, Saudi Arabia, Sri Lanka, Suriname, Venezuela,
Zone 9: Algeria, Burkina Faso, Cameroon, Cape Verde, Ethiopia, Ghana, Ivory Coast, Kenya, Lebanon, Libya, Morocco, Mozambique, Sierra Leone, Tanzania, Togo, Tunisia, Uganda, Zimbabwe
If you are interested in International Express, let us know via email. This is because when you place an order, the shipping costs will be charged as regular shipping and not as International Express. You can still place the order and pay the regular shipping costs, we will then charge the remaining shipping costs for International Express after the order.
Delay of the package
Because we are dealing with a product with an expiration date, it is ofcourse extra annoying if the package is delayed. Sometimes, the products are not good enough to use anymore. Although this is behind our reach, we still want you to give a fair discount for these kinds of circumstances! If the products are no longer usable because the shipping was delayed, we are willing to give you a 50% discount on your next order!
If you can provide us with the following information, then you are eligible for receiving a discount on your next order.
✓ Send us a photo of the whole content (including products which might be still good)
✓ Send us a message on the same day that you received the package + photo.
✓ Provide us a photo on the day the post or package was delivered. See the following example and instructions on how to complete this process.
Roadmap:
Step 1. Go to www.internationalparceltracking.com
Step 2. Fill in your Track & Trace code, your postal code and land.
Step 3. The states of your postal or package is shown.
Step 4. Take a picture and send this picture to us. 🙂
Postal or package either damaged or missing
The following information only applies to the orders sent with a Track & Trace. Orders send without a Track & Trace please read the chapter regarding sending with and without a Track & Trace.
If your postal or package is sent with a Track & Trace, it automatically means that your package is insured. Meaning that if your package eithers get lost or damaged, postNL can be accountable. If the package is delayed, PostNL cannot be held responsible. If your package is delayed, have a look at our chapter regarding delay of the package.
What do you need to do if this is the case?
Roadmap:
Step 1: Let us know as soon as possible by contacting us via email! -> [email protected]
Step 2: Make clear pictures if there is any damage to the parcel, and send these to us. If the parcel is missing, only let us know via email.
Step 3: We will take care of it !
For all information on how we can solve a missing / lost package or (heavily) delayed shipment, please visit THIS PAGE. There, we explain more about our solutions and how we can always solve such rare situations together.