First of all, thank you for your interest in our product(s)!
We are spending a lot of our free time taking care of our products. We want to make sure that you receive the best product possible! We do everything in our power to make sure that your product(s) arrive safely and well in your country of destination.
We have set up this information, so that you as a customer know where you stand!
For any more questions and or comments please contact us via email -> firstname.lastname@example.org
Sending with Track & Trace and without Track & Trace
It is quite common that the shipping costs are more expensive than the purchase itself. You can decide for yourself if you want to receive a Track & Trace code. Sending a Track & Trace code also entails costs, which is why people sometimes choose not to go for a Track & Trace code. Both options are fine by us. If you want to ship your order with a Track & Trace code this automatically means that the package is also insured against damage and loss. Our experiences have shown that this is not the case when a parcel is delayed, unfortunately. For more information regarding delay, see our chapter about delay of the package.
If you want to make sure that your package will be delivered within a couple of working days, check our heading about International Express to find out everything about costs and shipping times!
If the package is sent without Track & Trace this automatically means that it is not insured against anything at all.
The following information is not applicable for you, if you would like to receive a Track & Trace code, but is only relevant for people who decided not to go with a Track & Trace. If you decide to buy a package without receiving a Track & Trace code, we would like to point out the following:
✓ If, for some reason, the parcel or envelope gets lost, we cannot be taken responsible.
✓ The shipping costs are for your own account and not for ours. ALSO, if the parcel or envelope gets lost.
✓ Your purchase amount will not be refunded if the parcel or envelope will get lost including your products. We can send you another package with the products you would like, but you will have to pay for the products again + the sending costs.
Are you interested in sending your parcel without Track & Trace, please contact us via email, as all our shipping prices included a Track & Trace code.
We have made an overview for you where you can find how many working days it takes for your post or parcel in order to reach its destination. Take in consideration that this is an estimate and the actual days may vary. As a company we have no influence on how long the package is on its way. We take it with all love to a collection point where it is sent immediately, but our experience has taught us that the package often remains for days at a collection point abroad, unfortunately. Very annoying of course! We are happy to compensate for this. How much this is exactly and what you have to do for it, check the chapter delay of the package! Check out the following table if you want to know more about the delivery time for your package.
Covid-19 Note: In the Netherlands, we seem to be getting the corona virus increasingly under control, but many countries abroad are still facing major challenges. Therefore, the strict corona measures still remain in effect. For example, various countries are taking steps to minimize contact between deliverer and recipient. This may mean, for example, that they no longer request a signature for receipt while the shipment is still being delivered. The corona measures also affect the processing and delivery of international mail and parcels. We do everything in our power to get the packages to you on time!
Delivery time (in working days)
|Country of destination||Days|
Not all countries are included in this overview. For an elaborated list of how many days it will take exactly per country,
Unfortunately, it can be quite expensive to ship your parcel in order to reach its destination. We are aware of the high shipping costs. We like to see it different but so far this cannot be cheaper without incurring costs. If you want to ship without a Track & Trace code this is cheaper for you, but remember this will involve some risks! What this all entails exactly, see the chapter regarding sending with and without a Track & Trace.
To give you an overview of the delivery costs, we have created an overview for you per destination. Often, seeds will be sent via envelope, while fruits and cuttings are often sent via a package. Keep in mind that this can change, it mainly is a guidance.
In the following overview several countries and / or continents will be presented. You can find the shipping costs per country / continents. Keep in mind that for some countries a phytosanitary certificate is required for shipping.
Shipping costs per country
|Europe zone 1*||$14.60||$18.50|
|Europe zone 2**||$16.90||$24.80|
Europe zone 1*: Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Spain and Sweden.
Europe zone 2**: Cyprus, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia and Slovenia.
NOTE: the prices for the packages are based on a weight of up to 2 kilos. If your order is heavier than 2 kilos, extra costs will be charged. These extra costs will be charged after ordening. Only when you have transferred the remaining amount to us, we will send the package. We will contact you about this if this is the case.
This is almost never the case for the package to be heavier than 2 kilos, but we would like to present all possibilities and situations to you.
If your country is not listed above and you are curious about what the shipping costs are, please send us an email via email@example.com
all prices are including receiving a Track & Trace code + your envelope and package will automatically insured against damage and loss. Note: not for delay!! Are you interested in sending your parcel without Track & Trace, please contact us via email, as all our shipping prices included a Track & Trace code.
Sending a package via International Express
If the above shipping days take too long, we also offer international express. Choose this express service if you want super-fast delivery! The following overview shows how long the shipping will take with express delivery.
Delivery time abroad
Europe (capital and major business centers): -> next working day
Europe (other destinations): -> 2 tot 3 working days
Outside Europe (capitals and main business centers): 2 tot 3 business days
Outside Europe (other destinations): minimum 5 to 7 working days
For an elaborated list of how many days it will take exactly per country, click here!
Costs International Express
Regardless of the final destination, the costs start at an amount of $38.60 dollar. If you want to know more about the precise costs, see the following table:
Note: All costs are based on shipment until 2 kilos in total. If the package turns out to be heavier, extra costs will be charged.
International Express tariff zones
Zone 1: Belgium
Zone 2: Austria, Denmark (excl. Faroe Islands & Greenland), France, Germany, Italy (excl. San Marino & Vatican City), Luxembourg, Spain (incl. Balearic Islands, excl. Canary Islands), Sweden, United Kingdom (excl. Channel Islands and Gibraltar),
Zone 3: Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Portugal (incl. Azores & Madeira), Romania, Slovakia, Slovenia,
Zone 4: Andorra, Canary Islands, Channel Islands, Guernsey, Jersey, Lichtenstein, Norway, San Marino, Switzerland, Turkey, Vatican City,
Zone 5: Albania, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Kosovo, Macedonia, Moldova, Montenegro, Serbia, Ukraine,
Zone 6: Australia, Canada, China (excl. Hong Kong & Macau), Mexico, United States,
Zone 7: Bahrain, Brazil, Egypt, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Japan, Jordan, Kuwait, Macau, Malaysia, Mongolia, New Zealand, Oman, Philippines, Puerto Rico, Qatar, Russia (incl. Asiatic Russia), Singapore, South-Africa, South-Korea, Taiwan, Thailand, United Arab Emirates, Vietnam, Yemen,
Zone 8: Afghanistan, Argentina, Aruba, Azerbaijan, Bangladesh, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, Georgia, Jamaica, Kazakhstan, Nepal, Netherlands Antilles, Nigeria, Pakistan, Peru, Saudi Arabia, Sri Lanka, Suriname, Venezuela,
Zone 9: Algeria, Burkina Faso, Cameroon, Cape Verde, Ethiopia, Ghana, Ivory Coast, Kenya, Lebanon, Libya, Morocco, Mozambique, Sierra Leone, Tanzania, Togo, Tunisia, Uganda, Zimbabwe
If you are interested in International Express, let us know via email. This is because when you place an order, the shipping costs will be charged as regular shipping and not as International Express. You can still place the order and pay the regular shipping costs, we will then charge the remaining shipping costs for International Express after the order.
Delay of the package
Because we are dealing with a product with an expiration date, it is ofcourse extra annoying if the package is delayed. Sometimes, the products are not good enough to use anymore. Although this is behind our reach, we still want you to give a fair discount for these kinds of circumstances! If the products are no longer usable because the shipping was delayed, we are willing to give you a 50% discount on your next order!
If you can provide us with the following information, then you are eligible for receiving a discount on your next order.
✓ Send us a photo of the whole content (including products which might be still good)
✓ Send us a message on the same day that you received the package + photo.
✓ Provide us a photo on the day the post or package was delivered. See the following example and instructions on how to complete this process.
Step 1. Go to www.internationalparceltracking.com
Step 2. Fill in your Track & Trace code, your postal code and land.
Step 3. The states of your postal or package is shown.
Step 4. Take a picture and send this picture to us. 🙂
Postal or package either damaged or missing
The following information only applies to the orders sent with a Track & Trace. Orders send without a Track & Trace please read the chapter regarding sending with and without a Track & Trace.
If your postal or package is sent with a Track & Trace, it automatically means that your package is insured. Meaning that if your package eithers get lost or damaged, postNL can be accountable. If the package is delayed, PostNL cannot be held responsible. If your package is delayed, have a look at our chapter regarding delay of the package.
What do you need to do if this is the case?
Step 1: Let us know as soon as possible by contacting us via email! -> firstname.lastname@example.org
Step 2: Make clear pictures if there is any damage to the parcel, and send these to us. If the parcel is missing, only let us know via email.
Step 3: We will take care of it !